The Student Handbook has a lot of information for students and is an excellent port of call in first answering your query. If you are not sure where to direct your query, the following may also help:-
If your query is about the unit you are studying, you can:-
- Speak to your tutor;
- Join an appropriate group work session / drop-in in your Department Space;
- Ask in your Department Space forums on OCA Learn.
Information, Advice and Guidance
If your query is a more general OCA query, you are likely to find much of this information in the Student Handbook. You can also contact our IAG Team who can help with re-enrolling, progression, timeframes, unit choices, fees and Student Finance / funding (firstname.lastname@example.org). You can also find the call booking system here.
Learner Support Team
The Learner Support Team will help with queries around extensions, deferrals, bursaries and disability and wellbeing information. This is also where you will submit applications and evidence for the above. You can contact them via this helpdesk, or by emailing email@example.com You can also find the call booking system here.
If your query relates to assessment, other than where you are submitting an extenuating circumstances application for assessment, please refer to the Assessment Guidance and questions forum on OCA Learn or contact the team at firstname.lastname@example.org
Please be aware that you will now be invited to first assessment event after you complete your unit (key dates here).
If your query relates to OCA Learn, OCA Spaces, password re-sets for OCA Learn / your OCA email. You may find the answer to some of your queries via the Tech Support, Guidance and Workshops page. Otherwise, if your query relates to OCA Learn, OCA Spaces, password re-sets for OCA Learn / your OCA email, you can contact email@example.com
If your query relates to posted items that you are expecting to receive from OCA, and have not received after 2 weeks, including student cards, you can contact the Logistics Team directly (firstname.lastname@example.org).